Terms & Conditions

1. About Us

WSM Security Limited ("WSM", "we", "us", "our") is a security services company providing SIA-licensed security personnel and associated services in the United Kingdom.

Contact: info@wsmsecurityltd.com  |  07344 343991

These terms govern the provision of all services by WSM Security Limited to clients ("you", "the Client").

2. Our Services

WSM Security Limited provides the following services (collectively, "the Services"):

• Event Security — crowd management, access control, and stewarding for events of all sizes
• Retail Security — loss prevention, floor walking, and incident management in retail environments
• Corporate Security — access control, executive protection, and premises security for commercial clients
• Mobile Patrols — scheduled or random patrol services for sites and properties
• On-Site Security — stationed security officers providing a consistent, dedicated presence
• Bespoke Solutions — tailored security arrangements designed to meet specific client requirements

All services are carried out by SIA-licensed personnel. We reserve the right to sub-contract elements of a service to other SIA-licensed professionals where operationally necessary, maintaining full responsibility for quality and compliance.

3. Quotations and Contract Formation

Any quotation provided by WSM Security Limited is valid for 14 days from the date of issue, unless otherwise stated in writing. A binding contract is formed when:

• the Client confirms acceptance of a written quotation in writing (by email or signed document), and
• WSM Security Limited issues a written confirmation of the engagement

Verbal agreements or informal communications do not constitute a binding contract. WSM reserves the right to decline any engagement at its discretion prior to written confirmation.

4. Client Obligations

The Client agrees to:

• Provide accurate, complete, and timely information about the venue, event, or premises where services are required
• Disclose any known or anticipated risks, hazards, or threats relevant to the deployment of security personnel
• Ensure that WSM personnel have appropriate access to welfare facilities (including toilets and a place to rest during breaks) at the site
• Comply with all applicable laws and regulations relating to the event or premises
• Not instruct WSM personnel to act outside the scope of their SIA licence or in breach of any law
• Treat WSM personnel with respect and not subject them to harassment, abuse, or unreasonable demands

Failure to meet these obligations may result in suspension or termination of services without liability to WSM.

5. Payment Terms

Unless otherwise agreed in writing:

• Invoices are issued upon completion of each assignment or on a weekly/monthly basis for ongoing contracts
• Payment is due within 14 days of the invoice date
• Payments should be made by bank transfer to the account details provided on our invoices
• For new clients or large one-off events, a deposit of up to 50% of the quoted fee may be required prior to commencement

Late payments will incur interest at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. WSM also reserves the right to suspend services on accounts with outstanding overdue balances.

6. Cancellation and Changes

The following cancellation policy applies unless otherwise agreed in writing:

• More than 14 days' notice: no cancellation charge
• 7–14 days' notice: 25% of the agreed fee is payable
• 2–7 days' notice: 50% of the agreed fee is payable
• Less than 48 hours' notice: 100% of the agreed fee is payable

Significant changes to the scope, hours, or location of a confirmed booking (e.g. additional personnel, extended hours) must be agreed in writing and may be subject to additional charges. WSM will make reasonable efforts to accommodate changes but cannot guarantee availability at short notice.

7. WSM's Right to Withdraw

WSM Security Limited reserves the right to withdraw personnel or terminate a booking with immediate effect, without refund obligation, in the following circumstances:

• The venue, event, or situation presents an unreasonable risk to the safety or welfare of WSM personnel
• The Client or attendees at the site act in a violent, threatening, or abusive manner towards WSM personnel
• The Client requests or demands that WSM personnel act unlawfully or outside the scope of their SIA licence
• The Client is in material breach of these Terms and Conditions

8. SIA Compliance

All WSM Security Limited personnel hold valid Security Industry Authority (SIA) licences appropriate to the role in which they are deployed. We maintain records of all licence expiry dates and ensure compliance at all times. Any changes to licence status that affect service delivery will be communicated to the Client promptly.

The Client must not knowingly request the deployment of unlicensed individuals in roles that require an SIA licence. WSM accepts no liability for any regulatory breach caused by Client instruction to deploy personnel outside their licensed scope.

9. Limitation of Liability

WSM Security Limited carries comprehensive public liability insurance. Our liability to you in connection with any engagement is limited as follows:

• We are not liable for any indirect, consequential, or economic losses (including lost profits or reputational damage) arising from our services or any failure to prevent an incident
• Our total liability for any single claim shall not exceed the total fees paid by the Client for the specific assignment to which the claim relates
• We are not liable for losses arising from circumstances beyond our reasonable control (see Force Majeure below)
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law

Security services, by their nature, cannot guarantee the prevention of all incidents. WSM provides professional, trained personnel who act in accordance with their training, SIA licence conditions, and lawful instruction.

10. Force Majeure

WSM Security Limited shall not be in breach of these terms, nor liable for any failure or delay in performing its obligations, where such failure or delay arises from circumstances beyond our reasonable control. This includes but is not limited to: acts of God, extreme weather events, pandemic or epidemic conditions, civil unrest, government action, transport disruption, or any other event that could not reasonably have been foreseen or prevented.

In such circumstances, WSM will notify the Client as soon as reasonably practicable and take reasonable steps to mitigate the impact.

11. Confidentiality

Both parties agree to keep confidential any commercially sensitive information disclosed in connection with an engagement, including but not limited to: security plans, site layouts, client details, and staffing arrangements. This obligation survives the termination of any contract and continues for a period of 3 years thereafter, unless the information enters the public domain through no fault of either party.

12. Data Protection

Both WSM Security Limited and the Client agree to comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Where personal data is processed in connection with our services, we will do so in accordance with our Privacy Policy. If a separate data processing agreement is required, this must be agreed in writing prior to the commencement of services.

13. Intellectual Property

All materials produced by WSM Security Limited — including security plans, risk assessments, reports, and operational documents — remain the intellectual property of WSM unless expressly transferred in writing. The Client is granted a non-exclusive licence to use such materials solely for the purpose for which they were produced.

14. Complaints

If you are dissatisfied with any aspect of our service, please contact us in the first instance at info@wsmsecurityltd.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days. WSM is committed to fair and transparent resolution of any disputes.

15. Amendments to These Terms

WSM Security Limited reserves the right to update these Terms and Conditions at any time. The version in force at the time a contract is formed will govern that engagement. Any future changes will be published on our website. We recommend you review these terms periodically.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any contract formed under them, are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.